Terms of Service

Services & locations

Aroma provides professional waxing, sugaring, laser hair removal, threading, eyelash lifting and tinting, brow services, and spray tan. Service availability varies by location:

• Bloor & Bathurst (Downtown Toronto): waxing, sugaring, laser hair removal
• Yonge & Davisville / Midtown: waxing, sugaring, laser hair removal, threading, lash and brow services, spray tan
• Streetsville (Mississauga): waxing and sugaring

If a service you want is only offered at one location, you will see that called out on the booking page. If you book the wrong location for a service we do not offer there, our front desk will help you move the appointment to the correct clinic.

Booking & confirmation

Appointments at Bloor & Bathurst are booked through Mangomint. Appointments at Yonge & Davisville / Midtown are booked through MDware. Streetsville is booked by phone at 905-812-9299.

Each booking platform will send you an email or SMS confirmation. Your appointment is only confirmed once you receive that confirmation. If you book and do not see one within an hour, please call the clinic to verify.

These third-party booking systems have their own privacy practices, which are described in our Privacy Policy.

Reminders & communications

When you book, you may receive automated email or SMS reminders, aftercare information, or follow-up messages from your booking platform. These are sent to the contact details you provided.

You can opt out of marketing or promotional messages at any time using the unsubscribe link in any email or by replying STOP to any SMS. Even if you opt out, you may still receive transactional messages directly tied to your appointment, like booking confirmations and cancellation notices, because these are required for the service to function.

Health, contraindications & disclosure

It is your responsibility to share any health conditions, medications, allergies, recent procedures, or skin sensitivities with your technician before service begins. This includes, but is not limited to:

• Retinoids, accutane, antibiotics, or photo-sensitizing medications
• Recent chemical peels, microdermabrasion, or other skin treatments
• Active skin conditions such as eczema, psoriasis, sunburn, or infection
• Pregnancy or breastfeeding (some services have specific guidance)
• Diabetes, autoimmune conditions, or compromised skin healing
• Recent cosmetic injections in the area being treated

Some conditions may mean a service cannot be performed safely on a given day. Aroma is not liable for adverse reactions resulting from undisclosed health information. If in doubt, please ask before you book or call the clinic.

Laser hair removal consultations

A free consultation is required before your first laser hair removal treatment. The consultation is short, no-obligation, and used to confirm that laser is appropriate for your skin tone, hair colour, and goals, and to choose safe device settings.

For some clients, a small patch test may be done before a full session. We may decline to treat an area on a given day if recent sun exposure, certain medications, or skin condition changes mean treatment would not be safe.

Laser results vary based on hair colour, skin tone, hormone levels, body area, and consistency of attendance. We do not guarantee specific outcomes. Most areas need a planned series of sessions plus occasional maintenance for best results, as explained in detail on our laser hair removal hub.

Pricing, taxes & promotions

Current prices are listed on our pricing page and may change from time to time. The price you see on the booking platform at the time of booking is the price you pay, except where the actual service performed differs from what was booked.

Posted prices do not include applicable Ontario HST. Tax is added at checkout where required.

Weekday savings: selected waxing prices are reduced on Tuesdays and Wednesdays, and selected sugaring prices are reduced on Thursdays and Fridays. Discounts apply only on those days and only to listed services.

Promotions: any promotional pricing is subject to availability and the specific terms shared with each promotion. Promotions cannot usually be combined with packages or other promotional pricing unless explicitly stated.

Packages, prepaid & split-payment

Laser packages, including our 6+1 package, are sold for a specific area at the price listed at the time of purchase. Packages are non-transferable to other clients and tied to the named purchaser.

Sessions in a package are intended to be used over the course of a single treatment plan, generally within 18 months of purchase. If you need to extend that period for medical reasons, pregnancy, or relocation, please contact us and we will do our best to accommodate.

Split-payment terms: some laser packages may be paid in two instalments, typically half on the first session and half on a later session as agreed when you purchase the package. The full package amount is owed regardless of how many sessions are used, once the package has been opened.

Unused package sessions are not exchangeable for cash, but unused sessions may be applied to a different area at our discretion if the same client cannot complete the original area for medical reasons.

Gift cards & service credits

Aroma gift cards may be purchased in clinic and applied to any service we offer at the redeeming location, subject to availability. Gift cards are treated like cash: they are non-refundable, non-replaceable if lost, and not exchangeable for cash unless required by Ontario law.

Gift cards do not expire under Ontario consumer protection rules, with the limited exceptions allowed by law (for example, multi-store cards or promotional cards earned without payment).

Service credits issued to your account, for example after a service we caused to be delayed, are tied to your client profile, are non-transferable, and should normally be used within 12 months of issue.

Refunds & service satisfaction

Once a service has been performed, we generally do not provide cash refunds. If you are not happy with the result, please tell us before you leave the clinic, or within 48 hours of your appointment, and we will do what we reasonably can to correct the result. Common fixes include a touch-up appointment, a credit toward your next visit, or a re-evaluation by a senior technician.

For products purchased in-clinic, unopened items in resaleable condition may be returned within 14 days with the original receipt. Opened skincare and aftercare products are non-returnable for hygiene reasons unless defective.

Photos, before/after & marketing consent

Before-and-after photos are sometimes taken in clinic to track your laser treatment progress. These are stored in your client file and used for treatment planning only.

We will never use your photos publicly, on our website, on social media, or in any marketing material, without your explicit, separate written consent. Consent for treatment is not consent to be photographed for marketing.

You may withdraw photo consent at any time by contacting the clinic. Photos already published in print or shared elsewhere may not be retrievable, but we will remove anything we still control.

For privacy and dignity reasons, clients are asked not to take photos or video in treatment rooms or in the clinic generally, including on phones. Brief screenshots of receipts or aftercare cards at the front desk are fine.

Minors & age policy

Brazilian waxing, Brazilian sugaring, intimate-area laser, and other intimate services are only performed on clients aged 18 or older. We will request government-issued photo ID at the first appointment if there is any uncertainty.

For non-intimate services such as eyebrow, lip, leg, or underarm waxing, we may treat clients aged 16 to 17 with the in-person presence and written consent of a parent or legal guardian. Clients aged 15 and under are accepted only for select services and only with a parent or guardian present in the room throughout.

These rules exist to keep both the client and the technician comfortable and protected. They are not negotiable, and they apply at all three Aroma locations.

Clinic conduct & right to refuse service

Every Aroma technician is entitled to be treated with respect. Sexualized comments, inappropriate behaviour, harassment, or behaviour that makes the technician feel unsafe will end the appointment immediately, with the full service cost charged.

We may also decline or end a service if a client appears to be intoxicated, has a contagious skin condition, has consumed something that affects pain perception, or has misrepresented their age or health information.

Clients are likewise welcome to pause or end any service at any time. You do not need to give a reason. If a service is stopped before the technician has begun, you will not be charged. If a service is stopped after it has started, you will be charged for the portion completed.

Accessibility & accommodations

Aroma is committed to providing services in a way that respects the dignity and independence of clients with disabilities, in line with Ontario's Accessibility for Ontarians with Disabilities Act (AODA).

If you have mobility, sensory, or anxiety-related needs, please mention them when booking so we can match you with the right room, the right amount of time, and the right team member. For wheelchair access, please call ahead so we can confirm the closest accessible entrance for your chosen location.

Service animals are welcome in the waiting area. For hygiene reasons, service animals cannot accompany clients into a treatment room during a wax, sugaring, or laser service, but we will gladly look after them at the front desk.

Personal property in the clinic

Please keep your phone, jewellery, bags, and outerwear with you in the treatment room. Aroma is not responsible for items left in waiting areas, washrooms, or anywhere else in the clinic. Lost items handed in to staff are kept for 30 days and then donated or discarded.

Website & intellectual property

The Aroma website, including all text, images, photographs, illustrations, before-and-after content, logos, and design elements, is owned by Aroma Waxing & Laser Clinic or used with permission. Personal, non-commercial use is welcome. Reproduction, scraping, or republishing without written permission is not.

The website is provided "as is" for general information. While we work to keep prices, hours, and service descriptions accurate, the version on the booking platform at the time of booking is the version that applies.

Governing law & disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any disputes will be handled in the courts of Ontario.

If any part of these terms is found to be unenforceable, the rest remain in effect. Nothing in these terms limits any rights you have under Ontario consumer protection law that cannot be limited by agreement.

Changes to these terms

We may update these terms from time to time as services, policies, or laws change. The date at the top of this page shows when it was last updated. Continued use of our services after a change means you accept the updated version. Any meaningful changes to cancellation, package, or photo-consent terms will be flagged at booking when possible.